@armond_in_nj wrote:
@rukidding wrote:... I went back for about the 20th time to attempt to pay my bill and low and behold it worked. Problem is you can't depend on it and it's not worth the frustration of the attempts ...
Couldn't agree more, and that's why I use VZ AutoPay. Haven't had to worry about paying my VZ bills since I instituted the service, and I still get paper bills to check on monthly charges. I just don't quite understand why other subscribers don't let VZ worry about the details involved in collecting their money.
And I take the opposite view, I simply do not believe in giving organizations access to my bank account automatically every month for whatever amount they choose. 
Yes, I know I can almost certainly get it fixed eventually, but I don't want the aggrevation. So my way with Verizon (and every other company) is:
1) Get a paper bill, open it when it comes and verify it looks correct.
2) Put it in a holder on my desk until 5 days or so before it is due (I have a paper checklist that I create for an entire year containing the names and due dates and columns to check off each month when paid).
3) When due, visit the Verizon site and pay the bill using the one-time option with an electronic check. Has worked without failure for over 4 years now, including less than two weeks ago on the new site.
4) Write the confirmation number on the Verizon bill and print the payment confirmation webpage to a PDF and save it on my hard drive.
I know, I am paranoid, but on the other hand I have not had a single payment failure or incorrect bill during the entire time I have been doing this way. And if there is an error in the future, I believe I have enough documentation to get it fixed quickly (at least I hope I do).
Just my old fashioned way of doing things I guess....
__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248