So what does it take to close an account with Verizon fios and get the 128.54 they owe me.

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Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎05-26-2010

So what does it take to close an account with Verizon fios and get the 128.54 they owe me.

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So what does it take to close an account with Verizon fios and get the 128.54 they owe me. A question I have been try to get answered since i turned my Router on 12/12/11. When will you refund my money and close my account and remove/close my email address? I deleted all but primary, and primary in only a web log-in. I am not coming back EVER! I would rather be shot in the head then dealing with the FIOS group ever again! Please refund my money and close all email account including the account log-in. me
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Moderator Emeritus Moderator Emeritus
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Posts: 6,232
Registered: ‎04-29-2009

Re: So what does it take to close an account with Verizon fios and get the 128.54 they owe me.

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Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

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Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎05-26-2010

Re: So what does it take to close an account with Verizon fios and get the 128.54 they owe me.

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Funny same reply when I call and ask the same question. but nothing is ever done! WHY???
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Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎05-26-2010

Re: So what does it take to close an account with Verizon fios and get the 128.54 they owe me.

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So now they wont remove my email address or refund the money for 60 DAYS !!! and what kind of interest rate will I get??? ZERO ! You have no right to hold my money for 60 days ! I signed a contract for 2 years I fulfilled my end of the deal. Now lets see Verizon hold up there end and remove my email account and refund my money! NOT IN 60 DAY , NOW !
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Copper Contributor
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Registered: ‎12-21-2011

Re: So what does it take to close an account with Verizon fios and get the 128.54 they owe me.

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I feel your pain.  I have spent the last 2 1/2 months trying to get my refund and finally got it today.  I have a post on here about this too. Keep after them.  When I leave the account I'm on now, I won't ever sign up for Verizon again either.  Good luck to you.

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Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎01-07-2012

Re: So what does it take to close an account with Verizon fios and get the 128.54 they owe me.

Message 6 of 6
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You will probably never see your money.  Join the class action law suite.

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