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Special projects billing

Special projects billing

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Contributor
Contributor
Posts: 1
Registered: ‎06-12-2015

Special projects billing

Message 1 of 2
(507 Views)

I have just received a bill for $1100 from Special Projects Billing for repair to a fibre cable. I have spent several hours on the phone to Verizon customer service but no one has even heard of this department. Does someone have a contact number for them. I would like to speak to a human being if at all possible.

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: Special projects billing

Message 2 of 2
(489 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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