Hi, I am trying to cancel a payment I made today. I used the wrong card that was stored in my account so I need to cancel and repay it with the right card. There is no "cancel payment" button yet and it is listed as "processing". Is there a way to cancel my payment before it goes through on the wrong card? Thank you.
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Just had EXACTLY the same experience. Even called the support line and was told that they can't cancel a payment, even one that was JUST entered not 20 minutes before and not yet processed. You are correct, the cancel payment link on the website is BULL. It doesn't do ANYTHING! We were told that if the payment processes and causes an overdraft fee that Verizon will pay the fee - like I believe that! This is nothing but FRAUD.... When someone makes an honest mistake, there is always a way to fix it before it gets processed. Just ask any financial institution. Verizon just chooses not to do that. The only thing they are servicing is themselves. Screw the customer! I'm hoping the federal auditors that review Verizon business practices troll this site because they make it impossible to fix honest mistakes even when they are caught as soon as you submit. This is what the feds need to know about. We're in the 21st century. This stuff isn't nearly as hard as Verizon wants you to believe it is.