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Support links broken on Verizon website

Support links broken on Verizon website

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Contributor
Contributor
Posts: 3
Registered: ‎01-13-2013
Message 1 of 3
(584 Views)

I am trying to contact support because of a problem with one of my DVRs and I can't because when I click on the support link on the main menu I get a "Bad request" error page

 

The problem also occurs if I try to click on one of the sub-links off support

 

It this how you handle problems?

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Silver Contributor I
Silver Contributor I
Posts: 227
Registered: ‎12-02-2012
Message 2 of 3
(566 Views)

@txnr wrote:

I am trying to contact support because of a problem with one of my DVRs and I can't because when I click on the support link on the main menu I get a "Bad request" error page

 

The problem also occurs if I try to click on one of the sub-links off support

 

It this how you handle problems?


 

As stated on: http://forums.verizon.com/t5/My-Verizon-Account-Residential/DVR-broken/td-p/524683

 

 

Hello,

 

To troubleshoot your DVR issues, you can try:

 

- going to www.verizon.com/repair and selecting 'Set top box or DVR not working'. Choose the DVR that is problematic when it lists your STBs. A quick reset of the STB will be performed. Keep the page open to the 'Did this fix your issue' - 'Yes' or 'No' question.

Then try recording a current show for 5 minutes, and then see if you can see the recording when you go to DVR -- Recordings (on your FiOS TV Remote).  

If the DVR failed to record, go back to the repair site and on the option that says 'Did this fix your issue' - Select No, and then it will go to Step 2 to Reboot your STB. After the reboot has completed, try recording a show again.

 If it failed to record once more, then select 'No' to the question, and then you'll be taken to the page for live chat with an agent.

// I just tried these steps via verizon.com/repair a few minutes ago and the link works fine on Firefox. 

 

OR

- if for some reason you are unable to access the verizon.com/repair site, from the FiOS TV Remote go to:

Menu -- Customer Support -- In Home Agent -- Reboot STB

Menu -- Customer Support -- In Home Agent -- Set-Top Box Auto Correction

Try recording on your DVR afterwards.

 

If after rebooting and autocorrecting the DVR still failed to record, then either:

-- call 1-888-553-1555 to speak with a Technical Support representative for more detailed troubleshooting and/or to have a replacement DVR mailed out to you,

OR

-- contact a local Verizon FIOS store during business hours to have your DVR replaced. For a list of local stores: http://www22.verizon.com/support/residential/tv/fiostv/general+support/account+issues/questionsone/8...

 

 

Hope this helps!

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Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎11-23-2008
Message 3 of 3
(511 Views)

I noticed this problem occurs with Firefox 18.

When I tried the support link with IE9 it works, so that might have been your issue as well...

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