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TV services changed without my authorization, what can I do?

TV services changed without my authorization, what can I do?

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Contributor DaudiNY
Contributor
Posts: 1
Registered: ‎01-09-2019
Message 1 of 2
(132 Views)

Verizon changed my TV plan without my authorization. I called to change it back to what it was and they want to charge me a prorated fee to change it back to what it was originally. Customer service over the phone is not helpful. She admitted it was a system issue that but she insists thea i have to pay prorated fees to change it back. I refuse to pay extra for thier mistake.

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Moderator Moderator
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Posts: 8,206
Registered: ‎03-18-2013
Message 2 of 2
(123 Views)

Hi DaudiNY,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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