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On Feb 27th, my Fios box began to fail. The online rep was unable to fix the issue over the phone, and offered to send out a rep to replace the failing device. He did not mention a charge.
I took him up on this offer. The tech came this morning, and I was immediately notified via email that the visit incurred a $50 tech charge.
This seems illogical to me, as the problem was with a faulty device provided by Verizon. Why is Verizon charging me to replace their own malfunctioning device?
I would appreciate it if this charge was reversed. I was unable to reach an agent over the phone due to hold times.
Please help.
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Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.
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Your virtual agents are garbage, and your phones are plagued by long wait times.
I came here because it seemed like the mods were actually helping the customers. I was mistaken.