I have been a Fios account holder for years and in the last year I needed to transfer ownership of an account. The transfer was in process for over a year and when I went to try again they had to cancel the process to then start over. The Customer Solutions Center told me they would call me at 10am the next day to resolve the issue. I never received a call and yet again can get in contact with them. I do not want to change service providers but this inability to finalize these transactions is ridiculous.
Hi OHBK,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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