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Transferring service

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Contributor CoralHill
Contributor
Posts: 1
Registered: ‎11-14-2019
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I transferred service from one property to another, using the chat service.   The customer rep successfully added service in the new location but failed to cancel the old service.   Once I realize this and asked for the service to be canceled, the early termination fee was added to my account, because the new property already had service.   So, due to a mistake from the customer service dept, I was not only charged for service in two locations for a month but also charged for an early termination fee.  I did contact Verizon, and they understood, but are unable to do anything about it.  Any ideas where else I could go to get a satisfactory resolution?

 

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Moderator Moderator
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Posts: 2,081
Registered: ‎03-10-2011
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Hi CoralHill

 

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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