I recived my second bill today for FIOS Tripple play and noticed that my base rate went from $74.99 to $79.99. I contacted customer support chat and they informed me that because I recieved the Connections Program discount, I could no longer recive the $74.99 a month rate. They never informed me of this happening before or during signup and refuse to restore my original rate.
Is there anyone in Verizon I can contact to fix this. Chat was useless.
Hi NLSurfer,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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