For some reason I have two different accounts set up. One for regional essentials and a second one for internet. (My understanding when setting up service via phone is that I needed regional essentials to have internet) Regional essentials is set up on auto pay and I can log in. The internet account - a Different account number - can not be accessed (keeps directing to regional essentials account but does not show or pay internet bill). I cannot auto pay because it can not be accessed.
Here is what I have done to try to get it merged with the regional account or opened up so it can be paid:
9/5 Online chat - they could not resolve and told me to go to store
9/6 Went to store - they were unable to access account or take payment - told me to call 888#
9/6 Called 888# talked to Taylor she said it would be resolved (merged) next week and she would call me back.
9/13 never got call back.
9/13 called 888# talked to Mike he said it would be resolved the next week and the existing auto pay on regional essentials account would then pay both.
9/26 Accounts not merged and auto pay only paid regional account.
9/26 called 888# talked to Lira she said it would take 1-2 billing cycles (first time I was told this) to merge the accounts. She transferred me to payment department so I could pay the internet bill. Talked to Veronica and she was able to take payment for bill. She hung up on me when I asked about getting a reciept showing the internet account# 3:06 pm 9/26
11/17 Checked account on line - NO CHANGE only can access regional account. So it appears that the accounts have not been merged.
HELP ME - I DON'T KNOW WHAT ELSE TO DO .... THE ONY WAY TO MAKE PAYMENT IS TO CALL VERIZON AND PAY VIA PHONE - STORE CAN NOT ACCESS THE ACCOUNT OR TAKE PAYMENT - I CAN NOT ACCESS THIS ACCOUNT ON LINE TO SET UP AUTO PAY.
11-17-2018 08:36 AM
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