Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

UPGRADED STB, 10 DAYS LATER VERIZON DISCONNECTS TV SERVICE

Reply
raisinhead
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎03-15-2010

UPGRADED STB, 10 DAYS LATER VERIZON DISCONNECTS TV SERVICE

Message 1 of 3
(873 Views)

On or around June 1st I logged into my account to remove a digital adapter and replace it with an HD STB. I was given an

order confirmation # that I would take with me to a local Verizon store to complete the transaction. On June 8th I went to the store and returned my digital adapter and received my STB. I took the box home and activated it. Pleasant experience? Think again!! Fast forward 10 days to June 18th and without my authorization and with no communication from Verizon { a communication company, how ironic} my TV service was terminated. I have now lost any bundle discounts and probably my free DVR for life. Plus, The new order they are putting in increased the internet speed bundle that I DID NOT REQUEST OR AGREE TO. If this cannot be corrected, as it was not by my doing, it was an error on verizon's part, I will be cancelling all services including wireless

2 REPLIES 2
LawrenceC
Moderator Moderator
Moderator
Posts: 11,003
Registered: ‎03-18-2013

Re: UPGRADED STB, 10 DAYS LATER VERIZON DISCONNECTS TV SERVICE

Message 2 of 3
(837 Views)

Hi raisinhead,

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,214
Registered: ‎04-10-2013

Re: UPGRADED STB, 10 DAYS LATER VERIZON DISCONNECTS TV SERVICE

Message 3 of 3
(746 Views)

Linda,

We never heard back from you, so we're going to close the private support case at this time.  If you still need assistance, please create a new post.

Thanks,
Paul C.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title