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Unable to Get Refund

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Contributor InBoston
Contributor
Posts: 1
Registered: ‎07-06-2019
Message 1 of 2
(588 Views)

I moved to Cambridge MA in March 2019. I had notified Verizon of my move and that I will no longer be using Fios as my new home does not offer Fios. I returned all my equipment. For the last four bills, I see a credit. I have tried to contact Verison to get a refund. I cannot find a way to speak to a real person and none of the suggested solutions by the automated system work. So, what am I supposed to do? (It isn't a lot of money, but it is the principle of the thing.)

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Moderator Moderator
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Posts: 8,893
Registered: ‎03-18-2013
Message 2 of 2
(577 Views)

Hi InBoston,

 

For billing questions, you should call Customer Support at 1-800-VERIZON during regular business hours.

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