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Unable to access Add/Upgrade My Services page through My Verizon

Unable to access Add/Upgrade My Services page through My Verizon

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Copper Contributor KLW5952
Copper Contributor
Posts: 6
Registered: ‎06-23-2015
Message 1 of 3
(668 Views)

Have been trying for months to access add/changes services or order equipment.  Get error that my request cannot be processed, please call local business office.  Have called at least five times over last few months and had trouble ticket opened.  It never gets fixed.  

2 REPLIES 2
Copper Contributor KLW5952
Copper Contributor
Posts: 6
Registered: ‎06-23-2015
Message 2 of 3
(620 Views)

Still not fixed and no contact from Verizon.  Sick of being put on hold for an hour and transferred numerous times.

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 3 of 3
(610 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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