Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Unable to access current bill online or pay online

Reply
babybellsister
Contributor
Contributor
Posts: 2
Registered: ‎07-22-2015

Unable to access current bill online or pay online

Message 1 of 3
(2,550 Views)

When I go online, I can only see my bill from November 2014.  I have tried to pay online and after going through all the steps, I get a message that says this is not available at this time.  At the end of June I called customer service.  I was transferred to their EAnswer department.  First, they seemed unaware of this kind of problem, and almost tried to make me think that it was a problem with my computer.  However, I was assured I would get a response within 3 days.  I guess I should have asked within 3 days of when, because I never heard back from them and the problem is still not resolved.  I do find this to be a pretty appalling situation given the fact that they provide internet services.  How basic is this?  Guess this is why I only have a basic landline with them!  I re-signed up for online access, and that didn't seem to work.  Any suggestions?

2 REPLIES 2
LawrenceC
Moderator Moderator
Moderator
Posts: 11,027
Registered: ‎03-18-2013

Re: Unable to access current bill online or pay online

Message 2 of 3
(2,532 Views)

Hi babybellsister,

 

Try clearing your browser's Verizon cookies and browser cache, or using a different browser.  Please post back for further assistance if these steps do not resolve the issue.

babybellsister
Contributor
Contributor
Posts: 2
Registered: ‎07-22-2015

Re: Unable to access current bill online or pay online

Message 3 of 3
(2,407 Views)

Did one better, I have a brand new computer!  And still unable to access verizon bill paying.  I can absolutely assure you that the problem is on Verizon's side, not mine.  

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title