When I go online, I can only see my bill from November 2014. I have tried to pay online and after going through all the steps, I get a message that says this is not available at this time. At the end of June I called customer service. I was transferred to their EAnswer department. First, they seemed unaware of this kind of problem, and almost tried to make me think that it was a problem with my computer. However, I was assured I would get a response within 3 days. I guess I should have asked within 3 days of when, because I never heard back from them and the problem is still not resolved. I do find this to be a pretty appalling situation given the fact that they provide internet services. How basic is this? Guess this is why I only have a basic landline with them! I re-signed up for online access, and that didn't seem to work. Any suggestions?