Unable to log in to Verizon's web site - and ONLY Verizon's web site

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Registered: ‎10-06-2017

Unable to log in to Verizon's web site - and ONLY Verizon's web site

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Starting about six or eight months ago, I became unable to log in to Verizon's web site; and Verizon's is the ONLY web site I have difficulty logging in to.   Everybody else's sites I have no trouble with.

When I go through the normal log-in process -- the secret question and the password -- and then hit <Enter>,  the screen goes back to the very first screen where it asks for your user name.

I have spent hours on the phone with Verizon reps over a period of months, to no avail.   Their reps keep trying to blame the problem on my browser (IE 11); but I know without a doubt that there is some setting in Windows 10 that they require.   They don't know (or won't tell me) what that setting is.

I am going back and changing my privacy and security settings, etc., but there are so many that I'm not sure I'm getting them all changed. 

 

Does anyone know what settings in Windows 10 are critical to logging in to Verizon's web site?   I would be grateful to you.   (Not so grateful to Verizon.)

Thank you!

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Registered: ‎07-06-2016

Re: Unable to log in to Verizon's web site - and ONLY Verizon's web site

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Hi JCHisself,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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