Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Unable to logon since domains were merged. No help from VZ.

Reply
Anti-Phish
Gold Contributor III
Gold Contributor III
Posts: 1,122
Registered: ‎12-04-2009

Unable to logon since domains were merged. No help from VZ.

Message 1 of 3
(1,793 Views)

I am unable to logon to verizon.com, verizon.net or myverizon.com.
Consequently:

  • I am no longer able to access my DVR remotely.
  • I can no longer see my bill or any account information.
  • I'm unable to retrieve email

I have spoken to FIOS support multiple times.  No solution or callback as promised.
I have spoken to the e-center multiple times.  No solution or callback as promised.

I have posted in https://secure.dslreports.com/forum/vzdirect

 

  • My password has been reset multiple times
  • Someone told me they would open a ticket, but they couldn't give me a ticket number and that some one would get back to me in 5-7 days. No one ever did.
  • I was told by a rep that she would call me back the same day.  Of course, she did not..
  • Other than a password reset, no further response from anyone in the VZDIRECT forum, in spite of bumping the thread multiple times.

Everything was working fine until VZ merged the .com and .net logons. Now I can't do anything and I can't get anybody to fix it.
What is weird, is that I can recover or change my password, yet when I try to login using the recovered/changed password, it tells me:
:


Our records indicate that the User ID you entered is not available. Please check the User ID and try again.


I'm also getting errors when I try to retrieve email using Outlook. This has been going on for more than a month.
What is so infuriating is the inability to reach anyone that can deal with the problem, or keeps a promise to call back.

 

What does it take to get this problem fixed?

2 REPLIES 2
lasagna
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,002
Registered: ‎05-27-2010

Re: Unable to logon since domains were merged. No help from VZ.

Message 2 of 3
(1,769 Views)

You obviously can login to the forums ... are you using a "forums only" id or are you using the Verizon SSO?

 

If the Verizon SSO (which is what I used), along the top of my browser window when logged in there is an "Account" dropdown.  Does that work?

 

JohnThacker
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎11-25-2010

Re: Unable to logon since domains were merged. No help from VZ.

Message 3 of 3
(1,670 Views)

It will never be fixed.  I've had similar issues for three months.  All you'll get is useless offers to reset your password.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title