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Unable to pay online

Posts: 2
Registered: ‎06-06-2015

Unable to pay online

Message 1 of 2

I am unable to pay my bill online.


We are currently experiencing difficulties with this payment application. Please try again later. We apologize for this inconvenience.


I have called and been transferred all over the place yesterday. A troubleticket that shows no Info has been opened, with no possitive results. My account number and phone number are not recongnized on the automated phone system.


I have tried


calling in over the phone for hours

talking to online billing support

talked to on the phone billing support

clearing my cache

3 different browsers

4 different PCs

2 tablets


and nothing has worked.


I just want to pay my bill!!!!!!!!!!!!!!!!!!!!!

Moderator Moderator
Posts: 9,923
Registered: ‎03-18-2013

Re: Unable to pay online

Message 2 of 2

Hi Overpowerdin,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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