When trying to access my bill online, I get the "unable to process ..." message many others are getting. This has been going on for TWO MONTHS!! I managed to get it paid the previous month after fnding an agent who was able to temporarily fix it, but this month I have had no luck. I have spoken to at least 20 different agents, over that time and they said they fixed it a few days ago, but they didn't. I paid it manually last Friday, but find out today they didn't process it because they say the account info is bad, even though Verizon Wireless uses it just fine.
Now Verizon is calling me with robo calls to remind me to pay my bill, but I can't find any way to do that. Just got off the phone again and no one can do anything.
This is a Verizon problem, not an individual customer problem since so many of us are suddenly experiencing the very same issue.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.