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Unable to redeem Prime Memebership

Unable to redeem Prime Memebership

Contributor gpk525
Posts: 1
Registered: ‎01-11-2019
Message 1 of 2

 I received the email to claim the Amazon Prime & Echo speaker. The FAQ and the Email indicate I should have a "Redeem Amazon Offer" link - but I only have a "Redeem Amazon Echo" link. There is no link to claim the Amazon Prime Membership. The "Learn More" page makes it very clear that the Prime subscription must be redeemed first, but there doesn't seem to be any way to do that. Following the Echo link there is a banner saying "don't forget to redeem Prime membership", but it is not a link and apparently there is no way to do so. 

Moderator Moderator
Posts: 1,422
Registered: ‎07-06-2016
Message 2 of 2
Hi gpk525,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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