×

Switch Account

Unathorized Termination

Unathorized Termination

Reply
Contributor dannwen7
Contributor
Posts: 3
Registered: ‎09-26-2012
Message 1 of 3
(410 Views)

Some one who called Verizon "claiming to be my wife" terminated all my services! This was all done without my knowledge or consent, & I am (was) the sole account holder! My wife now says it was not her, and verizon DOES NOT VERIFY WHO IS CALLING! All some needs is a bill from your trash and they have full acces to your entire account! Verizon now blames me for their lack of follow through, acount verification, or lax security, because "I allowed someone acess to my trash". The quotes are all from a so called customer service rep SUPERVISOR!

2 REPLIES 2
Contributor HBJ
Contributor
Posts: 2
Registered: ‎09-30-2012
Message 2 of 3
(336 Views)

My Verizon service was terminated yesterday without my knowledge after closing my AT&T long distance account because someone used my phone number (I don't know how this is done) to make long distance phone calls which were billed to me.  There is no customer service over the weekend so I am without a phone for now.  Until now I had good service with Verizon so I am very disappointed. 

Moderator Moderator
Moderator
Posts: 2,011
Registered: ‎03-10-2011
Message 3 of 3
(331 Views)

Is this an issue with a residential phone (Verizon residential) or a mobile phone (Verizon wireless) ?

 


@HBJ wrote:

My Verizon service was terminated yesterday without my knowledge after closing my AT&T long distance account because someone used my phone number (I don't know how this is done) to make long distance phone calls which were billed to me.  There is no customer service over the weekend so I am without a phone for now.  Until now I had good service with Verizon so I am very disappointed. 




 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.