Your website sucks.
Now that that is out of the way....
I am having difficulty using the "My Verizon" account/feature/whateveryouwanttocallit.
When I began the registration process, it was Unclear to me the scope of what would be required to complete the process. I wanted to upgrade my internet service, but instead I find myself Mislead into a wannabe homepage/social-networking site.
I can not seem to get past a point in the registration.
I was sent verification email (to verify my email address) with a instructions to click on a link and enter my zip code. Upon entering my zip code it tells me I have entered it Incorrectly.
I am unable to look at my account details, billing, etc because it wants to snailmail me a pin or call my DSL number. The problem is, I don't have phone service on my DSL number, I only have internet. I have a cell phone and that is it.
All of the above problems and barriers presented themselves AFTER the Verizon website asked for and took my credit-card information, billing address, and service address. I consider this Underhanded! If it were just any website or company I would be canceling my credit-card right now and making arrangements to stop identity theft! It is VERY Worrying to have the perception of losing control of your finances and identity!
I attempted to locate a support number or other avenue(live chat, etc.) to clear up the problems I am having and found that no such support seems to be in place.
As a result, I am venting on your forum in public.
Please help me resolve this, and please improve your website so I do not continue to get frustrated and worried by its mono track, inflexible, unforgiving design.
You can contact Verizon through one of the options on this page:
Start a new topic or ask questions in the open forum.
