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Unwilling to help

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Contributor
Contributor
Posts: 3
Registered: ‎10-16-2014

Unwilling to help

Message 1 of 4
(3,230 Views)
I have been trying to reach an upper management customer service rep for help. The company won't grant me a payment arrangement even though I explained the circumstance to why I can't pay the past due in one shot. When discussing it with online chat I explained that after not having service for a month they granted me a payment arrangement which I kept. Now when I asked fir help as I have lost my full time job and only have a part time job and I support 3 children by myself I was told no it was a one time deal and they won't give me another arrangement. There were problems in the part due to incorrect account numbers but I am trying to make it right and verizon won't work with me. I was Leary about signing up because I heard that customer service stinks and I should have listened . I am very unhappy and need my case escalated . I also emailed support twice with no response.
3 REPLIES 3
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Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎07-27-2014

Re: Unwilling to help

Message 2 of 4
(3,214 Views)
maybe you could vacation suspend untill you get caught up with payments? you can suspend services for up to nine months
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MVP MVP
MVP
Posts: 1,593
Registered: ‎12-02-2012

Re: Unwilling to help

Message 3 of 4
(3,210 Views)

@Sfrinc wrote:
I also emailed support twice with no response.

Welcome to the forums.  You're talking to other customers here.

 

 

Verizon doesn't have a general email support system.  That may be why you didn't get a response.  Their official support channels are through phone and online chat.  You can reach them by clicking here: Contact Us.

 

Good Luck.

 

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Contributor
Contributor
Posts: 3
Registered: ‎10-16-2014

Re: Unwilling to help

Message 4 of 4
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