I recently received my $50 verizon visa prepaid reward card in the mail after signing up for fios. I am trying to use it towards my upcoming bill. However, when I enter the reward card as a new payment type under credit/debit card, the following message is displayed and I cannot add the reward card as a new payment method:
"We are sorry, we could not process your request. Please try again later."
The reward card was activated using the phone number on the card. How can I use the card to pay my verizon bill?
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.