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Posts: 3
Registered: ‎06-12-2015
Message 21 of 27

I did it so so so many times and no one can give me an appropriate answer including you. I am tired of giving you same information and situation.


I will try one more time. I went to dealership to buy a car and a dealer told me that I have a collection with Verizon. It's been two years and I have fully paid all the bills. Just send all the credit agencies that Verizon provided wrong information about me and have them fix it. please stop making me waste more time and money


 Oh can you tell me how to contact billing department directly? I have tried so so so so so many times. Seems like it's impossible


One more thing, is there any specific reason that other people's issues have been escalated to a verizon agent and being so unsupportive only to me?

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 22 of 27



Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

Posts: 3
Registered: ‎06-12-2015
Message 23 of 27

First of all, I apologize for being rude last week, I was so upset and frustrated. I am writing this to save time bacause I believe Verizon agent will contact me soon. I'll try to write as many details as I can. I am gonna start over from scratch.


- I went to a car dealership to buy a car and the guy at the dealership told me that I have unpaid balance with Verizon.

- I have fully paid all the bills from 2013 July.

- Also when I first start service(July 2013), I paid 800$ as a deposit and Verizon returned my full deposit last year. If I have a unpaid balance, I am sure they wouldn't return my deposit.

- I talked to one of your people, and she couldn't find anything based on my SSN and phone number. and they asked the account number on the credit report.

- So I contacted my car dealer and he said there is no account number on the report. It just shows I have a unpaid $177.

- To fix this, I was told that verizon needs to send a report to rating agencies which shows that I don't have any collection with Verizon.


Please contact me ASAP to resolve this issue



Moderator Moderator
Posts: 9,306
Registered: ‎03-18-2013
Message 24 of 27



To discuss your issue with a Verizon agent, you will need to access your Private Support case by following the instructions posted above by ElizabethS.  They will need to hear from you before they can begin working on your case.


We ask that you keep all correspondence concerning your issue in the Private Support area until your case is resolved or closed.

Contributor valmada
Posts: 1
Registered: ‎06-12-2017
Message 25 of 27

I'm having this issue as well. Would love if an agent could reach out to me ASAP as I have been completely unable to reach anyone who knows how to resolve on the phone. Everytime I call Verizon customer service, I am transferred to someone else who is supposed to know how to resolve and they don't know what to do.


I had Verizon cable/internet a year ago until I moved out of my apartment and back in with parents. I canceled my account and was sent a final bill, however there was an issue with the final bill that Verizon agreed to resolve and update. I provided my updated contact information and address, but then never received a final bill. In January, several months later, I received an email from a collections agency. I paid the full balance as soon as I received that email and tried contacting Verizon to see what happened and why they didn't properly send me any notice of the payment I owed. They were unable to help and unable to provide any answers, and apologized for the situation.


Now, I found out the "delinquency" is reflected on my credit report. I'm trying to dispute it and contact Verizon to provide a written description of the miscommunication situation and how I paid the balance immediately after recieving communication from the collections agency. but no one knows how to help me. This is beyond frustrating and not an appropriate way to treat a customer.

Moderator Moderator
Posts: 9,306
Registered: ‎03-18-2013
Message 26 of 27

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

Moderator Moderator
Posts: 9,306
Registered: ‎03-18-2013
Message 27 of 27

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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