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VZ Outsourced Overseas CS A Disgrace
Electro9601
Enthusiast - Level 2
‎09-22-2016 04:42 PM
Verizon has been overcharging me with 2x cable cards for two months now. Each time I call customer service I get transferred to an outsourced call center in the Philippines and they create tickets to correct issue but no resolution to date. 8 year FIOS customer who is fed up and ready to cancel service.
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Re: VZ Outsourced Overseas CS A Disgrace
LawrenceC
Moderator Emeritus
‎09-22-2016 04:53 PM

Hi Electro960,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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