Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Vacation Hold / Account Monthly Fee Charged

SOLVED
Reply
Zed
Contributor
Contributor
Posts: 1
Registered: ‎07-23-2020

Vacation Hold / Account Monthly Fee Charged

Message 1 of 3
(781 Views)

I had set up a vacation hold on my account at the beginning of July. I was concerned to see on my account that my AutoPay said my account would be charged at the end of July, however, a chat representative assured me I would not be charged.

 

Yesterday, July 22nd, I was charged my full monthly fee, despite my vacation hold (which I had to pay for). A representative helped issue a refund, but did not mention it would be a check, rather than go to my bank account.

 

The check was sent to an incorrect address with an incorrect apartment number. I am now attempting to work with your team to send my check to the correct location, but no one is able to assist me. I have disconnected, forwarded to Frontier, told they couldn't help me. 

 

Please advice the next steps.

1 ACCEPTED SOLUTION

Accepted Solutions
jonjones
Platinum Contributor I
Platinum Contributor I
Posts: 5,232
Registered: ‎10-18-2016

Re: Vacation Hold / Account Monthly Fee Charged

Message 3 of 3
(750 Views)
2 REPLIES 2
LawrenceC
Moderator Moderator
Moderator
Posts: 10,511
Registered: ‎03-18-2013

Re: Vacation Hold / Account Monthly Fee Charged

Message 2 of 3
(757 Views)

Hi Zed,

 

In what state is your service located?  Is Frontier your service provider?

jonjones
Platinum Contributor I
Platinum Contributor I
Posts: 5,232
Registered: ‎10-18-2016

Re: Vacation Hold / Account Monthly Fee Charged

Message 3 of 3
(751 Views)
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.