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Vacation Hold / Account Monthly Fee Charged

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Zed
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Registered: ‎07-23-2020

Vacation Hold / Account Monthly Fee Charged

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I had set up a vacation hold on my account at the beginning of July. I was concerned to see on my account that my AutoPay said my account would be charged at the end of July, however, a chat representative assured me I would not be charged.

 

Yesterday, July 22nd, I was charged my full monthly fee, despite my vacation hold (which I had to pay for). A representative helped issue a refund, but did not mention it would be a check, rather than go to my bank account.

 

The check was sent to an incorrect address with an incorrect apartment number. I am now attempting to work with your team to send my check to the correct location, but no one is able to assist me. I have disconnected, forwarded to Frontier, told they couldn't help me. 

 

Please advice the next steps.

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jonjones
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Posts: 5,274
Registered: ‎10-18-2016

Re: Vacation Hold / Account Monthly Fee Charged

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LawrenceC
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Posts: 10,710
Registered: ‎03-18-2013

Re: Vacation Hold / Account Monthly Fee Charged

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Hi Zed,

 

In what state is your service located?  Is Frontier your service provider?

jonjones
Platinum Contributor II
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Posts: 5,274
Registered: ‎10-18-2016

Re: Vacation Hold / Account Monthly Fee Charged

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