I had set up a vacation hold on my account at the beginning of July. I was concerned to see on my account that my AutoPay said my account would be charged at the end of July, however, a chat representative assured me I would not be charged.
Yesterday, July 22nd, I was charged my full monthly fee, despite my vacation hold (which I had to pay for). A representative helped issue a refund, but did not mention it would be a check, rather than go to my bank account.
The check was sent to an incorrect address with an incorrect apartment number. I am now attempting to work with your team to send my check to the correct location, but no one is able to assist me. I have disconnected, forwarded to Frontier, told they couldn't help me.