Okay, I figure once time passes by and they locate their cablecards, they would leave me alone, but the other day I received a verizon bill for over $300. And today I'm receiving phone calls from {edited for privacy}. They don't leave a message. When I call back, I get the whole verizon system, and then I have to leave a message.
Basically, they are saying I didn't return the cablecards when I did. I followed their instructions to a T. I was provided a big box for the router with a prepaid label already on the box. I was also provided with a smaill mailing enveloped also with a prepaid label. The instructions were to put the cablecards inside the small envelope, but if I was also returning a router, then the instructions says to put the envelope with the cards inside the router box and ship them all together. I DID EXACTLY THAT.
The UPS tracking shows that it was LEFT ON THEIR DOC on December 17th. Since I'm not being billed for the router, they are not claiming they didn't receive the package, they are just claiming the cards are not inside.
What the hell do you do here? This is so frustrating. It basically boils down to he said/she said. So how does something like this get settled or proven? Either me, the customer is lying, or they have some bad employees who are possibly pocketing these cards? What do I do, are they going to ruin my credit? I started searching online and I see other customers who have been accused as well, and I'm kicking myself in the head for not returning the equipment in person to the local Verizon office.
What do I do here? Please advise, thank you.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
