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Verizon Billing Dispute

Posts: 2
Registered: ‎03-13-2012

Verizon Billing Dispute

Message 1 of 3


I had fios bundle installed on February 18, 2012. I have had several problems which customer service

and Customer Advocate could not resolve nor give me a reasonable explanation.  At this writing I am only

concerned with my billing issue. Before I got the bundle, I had Verizon phone service since 1980. (which

includes predecessor companies).  I also had, since 1985, Comcast TV and Internet service.  Paying separate bills for phone (verizon), tv & internet (comcast) totalling $320.00 per month.  I paid my verizon phone bill due March 3, 2012 on time, leaving a zero balance. A few days later a new bill was placed on my verizon account for $503.18 due April 3, 2012.  I have talked to several customer service agents (Ms. Givens or Gibbons) who told me something was not right with the $503.18 bill, and it looked like the credits did not transfer over after I placed my initial order with Ms. Cress (very professional and thorough) who told me my first months bill would be $212. 40. So, Ms. Givens/Gibbons said she would have to give the matter to a technician who will examine my bill and call me back (I gave two phone numbers).  Waited three days and heard nothing.  I called the same number again ( 1-800-483-7988) and got Sarah, who, after another long explanation subsequently concluded that my problem was that Verizon bills one month in advance. I asked Sarah to Email me a copy of my bill showing a breakdown of each charge. She said okay and I gave her my email address. I have been waiting to hear from Sarah since last Wednesday (March 7th).  My 30 days to cancel the bundle expire Monday March

19, 2012.  I hope someone in the community can be more helpful than the Verizon agents I have dealt with. 

Moderator Moderator
Posts: 2,173
Registered: ‎03-10-2011

Re: Verizon Billing Dispute

Message 2 of 3

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011

Re: Verizon Billing Dispute

Message 3 of 3

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Tonya D.

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