I had fios bundle installed on February 18, 2012. I have had several problems which customer service
and Customer Advocate could not resolve nor give me a reasonable explanation. At this writing I am only
concerned with my billing issue. Before I got the bundle, I had Verizon phone service since 1980. (which
includes predecessor companies). I also had, since 1985, Comcast TV and Internet service. Paying separate bills for phone (verizon), tv & internet (comcast) totalling $320.00 per month. I paid my verizon phone bill due March 3, 2012 on time, leaving a zero balance. A few days later a new bill was placed on my verizon account for $503.18 due April 3, 2012. I have talked to several customer service agents (Ms. Givens or Gibbons) who told me something was not right with the $503.18 bill, and it looked like the credits did not transfer over after I placed my initial order with Ms. Cress (very professional and thorough) who told me my first months bill would be $212. 40. So, Ms. Givens/Gibbons said she would have to give the matter to a technician who will examine my bill and call me back (I gave two phone numbers). Waited three days and heard nothing. I called the same number again ( 1-800-483-7988) and got Sarah, who, after another long explanation subsequently concluded that my problem was that Verizon bills one month in advance. I asked Sarah to Email me a copy of my bill showing a breakdown of each charge. She said okay and I gave her my email address. I have been waiting to hear from Sarah since last Wednesday (March 7th). My 30 days to cancel the bundle expire Monday March
19, 2012. I hope someone in the community can be more helpful than the Verizon agents I have dealt with.
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
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