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Verizon Black Friday Bait and Switch

Verizon Black Friday Bait and Switch

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Copper Contributor Subielover
Copper Contributor
Posts: 10
Registered: ‎11-23-2018
Message 61 of 77
(486 Views)

Thank you!! Finally hopefully there will be a good resolution.

Contributor Sq70
Contributor
Posts: 8
Registered: ‎11-26-2018
Message 62 of 77
(434 Views)

I just received a message from the verizon socia media team that, "Unfortunately, because the order was canceled, we are unable to honor that pricing as it was only available on the specific days it was offered."

What is the truth, this message publicly posted by Verizon or what I was just PMed?

Contributor jared1
Contributor
Posts: 3
Registered: ‎12-27-2017
Message 63 of 77
(357 Views)

I too now have a renewed contract at a higher price point then advertised from this promotion.  Still trying to get in contact with Verizon to resolve, might as well try here!

Moderator Moderator
Moderator
Posts: 7,678
Registered: ‎03-18-2013
Message 64 of 77
(355 Views)

Hi jared1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Highlighted
Administrator Administrator
Administrator
Posts: 791
Registered: ‎12-09-2014
Message 65 of 77
(298 Views)

Update: The team is working with IT on these online ordering pricing discrepancies. As previously mentioned, the team has information on all of the customers that have posted on this thread. Each of you will be contacted directly by the team once the issue is resolved.

 

Thank you for your patience. 

 



Nilsa
Community Manager

Contributor SoUpset
Contributor
Posts: 5
Registered: ‎11-28-2018
Message 66 of 77
(268 Views)

 

In what time frame, and how will we be contacted? What method? I need to know what to expect now, because my trust is gone. 

Contributor AB1651
Contributor
Posts: 1
Registered: ‎12-05-2018
Message 67 of 77
(224 Views)

Same issue. Renewed for the same service at a $20 savings. Ended up losing HBO/Showtime that was not detailed. Chatted support and confirmed the cancellation once I realized no HBO. A week later called support as the premium channels had yet to come back. Being told need to pay $350 break charge for a contract that is one week old that I thought I cancelled within a couple days of realizing the missing channels. Classic bait and switch. Higher price, no promised promotions, have to rent or buy a new router that is identical to my existing hardware for the same internet speed. Want to cancel everything Verizon as the customer service experience related to this was so frustrating. 

Copper Contributor Subielover
Copper Contributor
Posts: 10
Registered: ‎11-23-2018
Message 68 of 77
(201 Views)

I'd like to know a timeframe too. We're coming up on 2 weeks now since this happened.

Contributor needcoffee
Contributor
Posts: 4
Registered: ‎12-07-2018
Message 69 of 77
(136 Views)

I'm on two weeks with the exact same issue as well. I'm on my fourth phone call, and now looking to speak to a supervisor.

 

Contributor needcoffee
Contributor
Posts: 4
Registered: ‎12-07-2018
Message 70 of 77
(110 Views)
If you'd like to take the BBB route the link to make a complaint is here: https://odrcomplaint.bbb.org/odrweb/public/newcomplaintform.aspx?qualified=y&confirm=y&BBBID=16&Busi...
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