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Verizon Black Friday Bait and Switch

Verizon Black Friday Bait and Switch

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Copper Contributor LJohn58
Copper Contributor
Posts: 12
Registered: ‎11-23-2018
Message 11 of 108
(594 Views)

I hope that the mods will esculate our issues to customer support!

Contributor oscarj4
Contributor
Posts: 1
Registered: ‎11-25-2018
Message 12 of 108
(587 Views)

Got an email from Verizon for black Friday deal to renew a 2 year agreement. Went online to check out deal but no new price details available.  Tried calling...no luck there. Used the chat feature and was told by "agent" Travis that my new price would be $42 MORE!! than what I'm paying now and with less channels (I'd be losing at least HBO and Cinemax)...some deal!! I'm writing in hopes that a real agent will view this and hopefully respond with some better info because at this point there is no incentive to renew.

Contributor Bubbs
Contributor
Posts: 5
Registered: ‎11-24-2018
Message 13 of 108
(497 Views)

Any updates from anyone?

Moderator Moderator
Moderator
Posts: 7,948
Registered: ‎03-18-2013
Message 14 of 108
(488 Views)

Hi LJohn58,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Moderator Moderator
Moderator
Posts: 7,948
Registered: ‎03-18-2013
Message 15 of 108
(492 Views)

Hi Subielover,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Moderator Moderator
Moderator
Posts: 7,948
Registered: ‎03-18-2013
Message 16 of 108
(492 Views)

Hi FrankinBoston,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Moderator Moderator
Moderator
Posts: 7,948
Registered: ‎03-18-2013
Message 17 of 108
(488 Views)

Hi Bubbs,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Moderator Moderator
Moderator
Posts: 7,948
Registered: ‎03-18-2013
Message 18 of 108
(486 Views)

Hi evpoole,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Moderator Moderator
Moderator
Posts: 7,948
Registered: ‎03-18-2013
Message 19 of 108
(486 Views)

Hi oscarj4,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Copper Contributor LJohn58
Copper Contributor
Posts: 12
Registered: ‎11-23-2018
Message 20 of 108
(568 Views)

I am so frustrated at this point. Chatted with support today. They told me that my Black Friday order had been cancelled, and therefore even with the screen captures, they couldn't honor it.

 

I have spent way too much time on this issue...close to two hours between phone and chat support, with no resolution. I am going to cancel my service.

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