Verizon Claims I did not Return my Equipment $658.31 Charge - Now Affecting My Credit Score
regina52
Newbie

I returned my FIOS equipment to Verizon on 8/22/14 and Verizon keeps claiming they have no record of receiving it. I have spent over 5 hours on the phone with them, called them at least 3 times. Now they have the delinquency listed on my credit report and my credit score has dropped 40 pts. since October. I am refinancing my mortgage and need to get this issue resolved.

Equipment Returned 8/22/14

After they charged my checking account for $658.31, I called on 10/10 to register a complaint.

called 12/8

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Re: Verizon Claims I did not Return my Equipment $658.31 Charge - Now Affecting My Credit Score
LawrenceC
Moderator Emeritus

Hi regina52,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

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