Verizon Connections Billing Error

[jimmybean]

I was really disappointed to learn after signing up for a 2 Year Contract that my Verizon Connections discount was not honored. I called an agent today and said there is no discount for standalone internet service, but your website/email communicated a $5 discount when I signed up last month.

Here is a copy of the pricing from the email I received, yet my first bill was $5 higher.

Services Ordered: Monthly Amount
Fios Internet 100/100 $104.99
$5 24 Mo. Internet Contract Discount thru May 14, 2021 -$5.00
$40 Fios Internet Discount Included -$40.00
$10 Fios Internet Discount Included -$10.00
$5 Verizon Connections Discount Included -$5.00
$10 Auto Pay and Paper Free Discount Included -$10.00
Estimated Monthly Subtotal $34.99
Taxes, Fees and Other Verizon Charges (see detail) $2.49
Estimated Monthly Total^ $37.48

I ask that you please honor this rate since this was a mistake in your systems.

Thanks,

Ameet

[LawrenceC]

Hi jimmybean,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.