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Verizon Connections

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Contributor
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Posts: 1
Registered: ‎11-07-2017

Verizon Connections

Message 1 of 2
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So I have seen a couple people post about this but have not seen any answers. I cannot get the Verizon Connections discount to go through. I enter my email address, get a link, click the link, and then log into my account. No where does it say or allow me to do anything to apply the discount.

 

I have called Verizon and they say, "sorry, the discount has to be applied through the website. You should see a 800 number to call if you get errors". Problem is I don't get errors and that number is nowhere to be found. To be told that you qualify for a discount but they can't apply it because the website isn't working and they don't know who to contact is unacceptable. I have been a Fios customer for a couple of days and I am already regretting it.

 

Someone please help

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Posts: 9,900
Registered: ‎03-18-2013

Re: Verizon Connections

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Hi Unhappycustome1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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