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Verizon Customer Service Frustrations

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎08-27-2013

Verizon Customer Service Frustrations

Message 1 of 3

I just moved from an apartment to a house.


Verizon disconnected my services on the the wrong date.   To reconnect my services, I was incorrectly told I needed to create a new account.  As a result, I was given the wrong services and a new phone number.  Consequently, the order for my new home was screwed up as well.


Since that time, I have learned how horrible VZ customer service is.  I got so frustrated I was going to switch to Optimum, which offered a bettter price and seemingly better customer service.


I called last week to quit - but was convinced to remain a customer by three promises - to lower my all inclusive rate to certin price point, give me a month to month contract, and return my old phon number, which VZ had taken from me.  I was promised a call back the next day from the elite team to confirm the changes had been made.  The call never came


Since then I have over 7 hours on the phone, but no one has been able to help me, just lots of passing the buck via transfers.  Additionally, I spent four hours waiting for a tech and then another 3 for install.


I am again ready to quit unless the situation is remidied quickly.



Khoros Partner
Khoros Partner
Posts: 2,739
Registered: ‎09-10-2008

Re: Verizon Customer Service Frustrations

Message 2 of 3

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.


Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.



If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Employee Employee
Posts: 3,214
Registered: ‎04-10-2013

Re: Verizon Customer Service Frustrations

Message 3 of 3

Good morning jer48,


We were able to get you in touch with an elite billing specialist who was able to speak with you regarding your service. We did not hear back from you, and we are going to be closing your private support case. Please let us know if you have any additional questions.





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