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Verizon/Direct Tv Billing Problems

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Contributor
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Posts: 1
Registered: ‎08-03-2017

Verizon/Direct Tv Billing Problems

Message 1 of 5
(622 Views)

I know that Verizon and Direct Tv have recently parted ways with their contract and now are billing separately (which is completely fine). However, I went to pay my recent bills for Verizon and then Direct Tv. Verizon has not released Direct tv final payment from the joint payment for last month. And now Direct tv is showing that I have an over due balance. I need help with this.

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Moderator Moderator
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Posts: 1,860
Registered: ‎07-06-2016

Re: Verizon/Direct Tv Billing Problems

Message 2 of 5
(613 Views)

Hi Eserwinski,

Please be aware that this a forum where users help other users. If you wish to speak with a Verizon representative about your issue, then please visit our Support page for a variety of ways to contact Verizon, including "Ask Verizon," our virtual chat agent, and customer support phone numbers. For billing questions, please contact Verizon during normal business hours.

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Contributor
Contributor
Posts: 1
Registered: ‎08-07-2017

Re: Verizon/Direct Tv Billing Problems

Message 3 of 5
(537 Views)

Yeah, I didn't know they were parting ways at all. I just received my Dirctv bill stating I owed over $300. I am beyond mad. There is a reason why I have auto pay so I don't have to worry about having late payments. This is rediculous. Guessw the moral of the story is never trust bundling your products because you eventually get screwed in the end.

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Contributor
Contributor
Posts: 1
Registered: ‎11-15-2017

Re: Verizon/Direct Tv Billing Problems

Message 4 of 5
(370 Views)

I have the same problem!! And Direct TV sent me to collections!! I have all my Verizon bills that show I paid but Direct TV doesn't care... I've been dealing with this since August my account was closed June 15 ..... I'm sure there are more of us out there

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Moderator Moderator
Moderator
Posts: 9,898
Registered: ‎03-18-2013

Re: Verizon/Direct Tv Billing Problems

Message 5 of 5
(367 Views)

Hi Digby317,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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