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Verizon FIOS suspending my service because I forgot to update credit card information.

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Contributor
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Posts: 1
Registered: ‎03-17-2018

Verizon FIOS suspending my service because I forgot to update credit card information.

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Verizon FIOS suspended my service because I forgot to update my credit card information.  I changed it, then was charged $50 to get it turned back on.  I complained and was told that I would get a refund for the $50.  That was in Jan 2018, It is now March 2018, and Verizon has not refunding me the $50.

 

{edited for privacy}

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,864
Registered: ‎11-04-2008

Re: Verizon FIOS suspending my service because I forgot to update credit card information.

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This is a peer to peer support forum.

Have you contacted customer services?

Did you get something in writing?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Gold Contributor VII
Gold Contributor VII
Posts: 5,029
Registered: ‎10-18-2016

Re: Verizon FIOS suspending my service because I forgot to update credit card information.

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@ricksilwrote:

Verizon FIOS suspended my service because I forgot to update my credit card information.  I changed it, then was charged $50 to get it turned back on.  I complained and was told that I would get a refund for the $50.  That was in Jan 2018, It is now March 2018, and Verizon has not refunding me the $50.

 

{edited for privacy}


This is yet another reason NOT TO USE AUTOPAY never ever use it. Terminate it.

make your payments as one time payments.

this is how you avoid termination of services and huge fees to get it put back on.

doubtful any refund will be issued to you. Once Verizon grabs your money they don’t like to or will give it back.

 

 

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