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Verizon Fios Triple Play Upgrade Promotion Scam?

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MariaP
Contributor
Contributor
Posts: 4
Registered: ‎12-31-2011

Verizon Fios Triple Play Upgrade Promotion Scam?

Message 1 of 3
(2,301 Views)

Hi, I upgraded my fios double play to triple play since they have a good promotion offer online. Here is my order summary with estimated monthly payment. order summaryorder summary 2

 

But look at my new bill after my upgrade. The billing dep't told me to fax my order to prove what my story. I was lucky that I printed it. And also I paid my previous statement which is $55 for double play bundle but they billed me for partial month for $65...that's a total of $120.

screenshot.3.jpg

I will update you next week since I fax already my order summary.

2 REPLIES 2
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Verizon Fios Triple Play Upgrade Promotion Scam?

Message 2 of 3
(2,250 Views)

Sorry to hear about the billing troubles you are having. I have sent you a private message to get more info from you.

Anthony_VZ

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MariaP
Contributor
Contributor
Posts: 4
Registered: ‎12-31-2011

Re: Verizon Fios Triple Play Upgrade Promotion Scam?

Message 3 of 3
(2,156 Views)

I tried to use live chat for my billing problem and agent Shirley H was amazing that she and her supervisor found a way to give the promotional offer I ordered online when they see the order summary I faxed. Shirley was really working hard to investigate my case unlike the agent I talked in the billing dep't. Shirley emailed me that I have to be patient because it will reflect 1-2 billing cycle. So, I'm happy for now.

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