08-22-2019 06:36 AM - edited 08-22-2019 06:38 AM
I have moved to a new address in 2018 and asked for my Verizon account which had no yearly commitment to be moved to the new address. After about 9 months into moving to the new address I have noticed on Verizon website that my account is 15mo. left on comitment. I have never agreed to this.
As a matter of fact the promotional discounts that I was receiving is only for 12 months, yet the comitment is for 24 months. I called verizon and explained that I did not agree to this. And it does not make sense to commit to a 24months to receive only 12 months of benefits. I asked the agent to show me proof of my signature, or something that shows me that I agreed to this nonsense. The agent kept telling me "you must have, that is our process". I have explained many times that this does not make sense.
I have asked them to put theirselves into my shoes and try to understand, not much help. I have asked to talk to a manager, who understood what I was explaining and told me that he will put a note to my account and when the 12 months is up and the promotional discounts expire. I can call in to cancel or extent my service, but I do not have to pay for an additional 12 months. The manager told me he will put a note to the account and when I call the agents can see it.
I called and asked and I was told there was no note or anything indicating this conversations.
I like the product and service itself from Verizon, but the customer service experience I had on this matter has been horrible. I am not sure what I can do, but I am positive that I did not commit to a 24 months agreement to receive 12 months of benefits. I do not recall signing or clicking anything that shows term or yealy agreeements.
Did this happen to anyone else ?
Anyone having similiar problems with the yearly agreement tricks from Verizon ?
Please let me know how you handled this.
08-22-2019 08:04 AM
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