When ordering the new upgraded Set Top Box, I was directed to Verizon's site to answer a few questions and choose to renew my service. There were two choices: Either "Keep as Is" or "2 Year Contract". I clicked on Keep as Is, but was given the 2-year contract anyway. The confirmation also stated "Congratulations, you will receive a $300 gift card". I didn't want to be tied to the contract, but since I had Verizon for a few years already, and the $300 gift card made it seem ok, too. I received not one stipulation or requirement for the gift card.
I waited to get the card, but received in the mail on May 18th a notice saying that I must pay my past due balance of $320 by May 20th in order to receive the card. The $320 was my past due balance, and I paid it on the 20th. The letter also stated that once the balace was paid, I was to get the gift card, and it gave me a User ID and password to check on the status of it. But on May 28th, I received an email saying I was not eligible and would not get the card.
I think it is time to see what kind of a deal Time Warner can give me. Not only did I not want the contract, but I didn't get the gift card, either
A scam it is, I called to see where my card is and they said there was no card for my win back deal . But its OK they can keep it
they rather lose a customer .
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