Returned Equipment in may 2 DCRs and two boxes Kept one box. Every month since May 2917 I have had to call Verizon to ask why the equipment was still on my bill, they verified with me that they did receive it and would open a ticket to get my bill corrected. So month after month has passed, every month I call to get my bill corrected and see why it id still not fixed. I don't know how mant time I was tld it woudl be fixed in two billing cycles and a ticked would be sent to the "Offline" team. and then nothing ever happens. I have had suppervisons open tickets check tickets. I am tired of all the Appologizing, wht cant a company of that size fix a simple problem. And to boot the box that I still have does not work, so no TV since May 2018, they can't send me a box because the computer will not let them. So every Month I get my bill credited. I have had enough... I should not have to be calling every month for going on a year now...
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