08-05-2019 11:23 AM - last edited on 08-05-2019 01:46 PM by LawrenceC
I signed up for service in September 2019 using a refer a friend code in which i was supposed to receive a $50 gift card, and that went perfectly. Then in February I gave my code to a friend who used it to sign up, and we were both supposed to receive $100 gift cards. He received his over a month ago, and I have yet to receive anything. Making it more frusterating is that I received 2 emails from Verizon on May 21 and June 26, saying "Your Prepaid Mastercard is Waiting.". I claimed the reward both times, and never received anything. After following the steps I received messages saying our gift is processed and we will receive it in 2 weeks, needless to say we never received them. I have made over 5 phone calls to Verizon trying to resolve the problem and have been transferred to multiple different departments spending countless hours trying to get status updates. I have been told more than once that they will look into it and call me back within 5 days, and that was over a month ago. Today I called a number which was given to me last week by yet another agent, and was told that they cannot see anything in the system, which I cannot understand since I have multiple emails from Verizon telling me to redeem my reward. I was told to call something called RebatesHQ. That was worthless because it was 100% automated and I could not do anything without a tracking #, which I do not have. To say I am frusterated would be an understatement, I cannot understand how I have multiple emails telling me to redeem my gift card, and there was a place on the website for me to redeem it, and yet 5 phone calls and countless reps talked to has produced nothing.
I am aware the gift card is not for that much, but at this point it is just the principal of it. From reading other posts in the forum I can see this is a wide spread problem. My contact is up in October and I am not sure about staying with them due to the lack of customer service. I had great results with customer service a couple months ago when my service was down, but on this issue the lack of empathy or information is nothing short of astounding.
08-05-2019 01:41 PM
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