My story goes as follows
11-04-2013 02:13 PM
This is a peer-to-peer customer forum. It is visible to anyone. You shouldn't post your personal information.
A Verizon moderator will most likely edit your post to remove the personal information, but you can edit it anytime as well.
A Verizon moderator might turn your post into a support case; which will get you to the same folks you'd reach if you contact Verizon directly.
It looks like you were dealing with a re-seller, and not directly with Verizon. Unfortunately, they aren't known for honesty. In the future, deal only with Verizon through their web site or phone numbers you get from the web site.
11-04-2013 05:22 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
11-19-2013 05:25 AM
We closed your private support case. It seems like our assistance is no longer required. We did confirm you are getting the discount and the speed upgrade. Feel free to make a new post anytime you need our help.