I have had Verizon Fios for over 4 years. In May of 2014, I received a call from a Verizon retention sales person who offered to get me to agree to a new 24 month contract. I was on month to month at that time.
I was paying about $230 per month for all services. I had and still have VZ Ultimate HD, VZ internet 35/35 and home phone bundle. I told the sales person that I was investigating both cable and satallite to see what their offerings were and had not made a decision. Her response was to ask me what she could do to get my business. I told her that I wanted to pay no more than $150 per month for the same service that I currently have. This rep got her supervisor on the phone and they both proceeded to tell me that they could get the billing to around $150 per month with the exact same service. I asked them to show me how. They sent an email that outlined what billing was, which turned out to be about $156 per month including taxes,etc. I looked at the email and it was about $156 but I noticed that there were no line items for 2 HD DVR's that I currently have. I was told that I would not be billed for those DVR's. So, I signed up as it was what seemed to be a good deal.
Then, my first bill came in June of 2014 at $193. I called VZ customer service, explained what happened and they credited me the difference immediately and said it should be fixed by the next month. The next month bill came, July, 2014, at $193. I called VZ and was immediately credited for the difference but I was told that I need to talk with a special group who could fix the billing issue permanently. I did speak to them and they told me that it would be fixed permanently the next month. August 2014's bill came and again it was $193. I made the call, my account was credited and the rep got the other higher level group on the phone. At that point I asked for that groups supervisor who assured me it would be permanently taken care of.
About this same time I had a surgery and as a teacher in mid-August I was back at school. I assumed that the billing had been taken care of as my wife who takes care of our bills did not tell me that there was a billing problem.
Today, November 25, 2014, I saw an email with a new Verizon bill for $193. I went online to our bill pay to see that my wife had paid the bill in September and October for $193.
I called this morning and talked with a Verizon supervisor named Cathy. Cathy explained to me that my billing is correct. That Verizon never offered me 2 DVR's for free, etc. She was very cordial but if I had heard this back in June, I might have just moved to Brighthouse or DirectTV.
I am stuck in this contract, with no support from Verizon. I hope that someone at Verizon reads this and at the least disciplines the parties involved with this SCAM. My hope would be for Verizon to honor their offer to me.
