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Verizon Triple Play with DirecTv - Major Install problems with Verizon

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installproblems
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Contributor
Posts: 1
Registered: ‎08-03-2011

Verizon Triple Play with DirecTv - Major Install problems with Verizon

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Last month, I ordered the triple play anc cancelled my other cable provider to save money.  So far, it's been a disaster.  DirecTv was actually awesome.  They arrived on time on 7/30 and installed my service.  We love it.  BUT, getting Verizon to iinstall our high-speed internet has been a mess.  They acknowledge that they have a problem on their end and seemingly cant fix it.  My wife and I have spoken to no less than 10 people on their support desk and keep getting cold-transferred around.  I cant belive it is this difficult for them.  We've had our home phone with Verizon for years.  So, the main and only problem is getting our high speed internet set up.

 

We like DirecTv and just couldnt have imagined that Verizon would have such poor order fulfillment or we would have just kept Cablevision for Internet and just moved our TV to DirecTv....Any ideas on how to deal with Verizon here are appreciated....Can someone help?

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DougVZ
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Posts: 399
Registered: ‎06-10-2010

Re: Verizon Triple Play with DirecTv - Major Install problems with Verizon

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I've had your post copied to an employee monitored board, where a Verizon representative can assist you.  You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.

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