When I upgraded my Fios a few months ago, I was told I would be sent a Verizon giftcard. I received it this weekend and tried to use it to pay my Verizon Fios bill. On the website, it clearly says the giftcard can be used to pay your bill. However, when I tried to contact FIOS, they said this is a Verizon Wireless gift card. Why would I get a Verizon Wireless giftcard when I do not have a Verizon Wireless account??
I want to be able to use this for the intended purpose which is to apply towards my Verizon account. Please assist.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.