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A few months ago I relocated out of state. I contacted Verizon and requested to cancel my Triple Play Package. The process was easy and I gave them my new address to send final prorated bill to. I returned to check on previous house last week and found final disconnect notice from Direct TV as well as a substantial bill and threat of collection. I contacted them and spoke with a few unhelpful and threatening customer service personnel. I was told that Verizon had taken my last payment to them back so they started billing me directly. Verizon apparently did not communicate to Direct TV that I had canceled my services or given them my forwarding address information. Now, again since Verizon and Direct TV have communication issues I will make it my mission to call and speak with both parties on a daily basis until they figure it out.
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Hi Nylavins,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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Hello,
We hope we were able to provide you with enough information to resolve your issue with DirecTV billing. If you require further assistance, feel free to create a post on the thread, and we'll be able to address it.
Thanks,
Ali Adam
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When I canceled my triple play package with Verizon I was not informed of the cancelation process verbally or in writing. I was assured that everything was canceled. I am now having to pay Direct TV for three months of service I never received because I am being threatened with collection and credit reporting.
I can assure you that I will use smoke signals to communicate before I ever sign up for another Verizon product.