I am being charged for two accounts, but I have only one;1one for $65. a month (approximately) and the other for $144.00 December, and 112.00 for January. I am being forced to pay for both of them monthly, and I had all my services disconnected for refusing to pay the $144.00 at the beginning of January, and I just received a message telling me that my services will be disconnected on the first of February if I don't pay the $112. When I started the service with verizon, in October 2013, I ordered the lower services (very low, as my internet service is extremely slow and it cuts me off every two minutes when I watch video clips from Youtube). A few days after getting connected, I received a message saying that I had been billed for a higher price by mistake and that someone would fix the problem and I would get credit for the extra charges. Instead, I pay my regular bill and go to "My Verizon" and see that my account is on $00.00; then I get a text message followed by an e-mail threatening me to cut my services and a different service account. I am just waiting for the goons with the baseball bats who will surely come over to bust my knee-caps after Feb. the first. When I call customer support, no one knows why I am being charged for two accounts at the same address and I am told that all I have to do is pay up. There is no help to be had, and if I had a chance, I would fire verizon and hire any other company; there is no other company as bad and so lacking of customer service as this one. Is there anyone else having a similar problem?
About my "high speed internet"? What a joke! I moved to a place that works with DSL, but let me asure you, there is no speed at all! It is desperatingly S-L-O-W, and if you call customer service will tell you that there is a problem in your neigborhood and there is a team of technicians working on it and tomorrow everything will be fine. Try it every day if you want to get in a bad mood, you will get a different name, but the same lie always. Then they troubleshoot your connection and tell you that you need to wait for the technicians to "enhance" your connection in your neighborhood. It would be easier if they were to tell you that you need to pay more if you want to have a "faster" connection; it really would be a decent connection, as the regular DSL one is insultingly slow. Any comment or any help on any of these problems will be greatly appreciated, and if someone knows of a way to get rid of verizon without having to pay the penalty for leaving them, I will light a candle in your name for the whole year to the saint of your devotion.
