I have been a Verizon customer since 2013 and take pride in the fact that all my payments have and are routinely made in a timely manner. In August 2017 I was going to change providers to AT&T and quickly changed my mind to remain with Verizon. Unfortunately, AT&T had already “grabbed” my home number beginning a month long drama to return my phone number to Verizon. We were without a home phone for over a month. Unbeknownst to me, the account in reference was closed and a new account opened. I continued to pay my monthly bill and being that I never noticed the account numbers had changed, I was sending payments to our current account number (which as you can see is very similar to the account I’m disputing). Because I was sending in my payments to the current account, the account that was closed (of which I did not know) became late. And the only reason I knew it was late was when I received a collection notice of which I immediately paid and realized that Verizon had closed an account and opened a new one.
I do not normally check my credit report because I have always had a very good credit rating but when I did check, my credit score had dropped to a fair rating. This is absolutely mortifying since I always pay my bills on time and I find out because I was not aware that an account was closed, nor late, that I am being punished with a poor credit rating.
As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.