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Verizon changed my plan and increased my plan during 2 year contract

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Registered: ‎11-10-2017

Verizon changed my plan and increased my plan during 2 year contract

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So starting from the beginning, I enrolled in the triple play when moving into a new place. I agreed to a 2 year contract. 

 

Somewhere along the way, someone or somehow my number was ported over, not quite sure how that happened, but I never authorized it. I called verizon to let them now I never made the changes or authorized them and that I wanted to keep the service. The representative I spoke too assured me this would be no problem and he would keep the service connected at the price of the initial agreement. (Take into consideration this whole process took over an hour and half to figure out)

 

Next month, I receive a bill that is substantially higher. I call back, spend over an hour with one representative who said she was unsure why my bill went up, I requested that it be brought back to the initial price I had agreed to. She said she would be unable to do this and I would have to pay more close to double for the same services. I asked to be transferred to someone that could. I got to the supervisor, he tells me the same thing and tells me that I imported the number and this is the best they can do. I am frustrated at this point, I never imported the number or authorized this, which the supervisor kept insinuating I did. I am frustrated and in my humble opinion justifiably so. I ask to cancel my service. I let him know this was not what I had initially agreed to when signing up for the services and I would rather disconnect then pay more for a change on my account I never authorized and have to go through this with them month to month. He said fine, you'd have to pay a termination fee of 180. I told him that since I never made the changes that resulted in this disruption, that I'd like to take this up with someone that could rectify this without the incurring of the 180 fee. They told me I'd get a call back in 24-48 hours. 

 

Now I understand that anyone that deals with this is frustrated spending time fixing things and getting bills. I spent over 3 hours of my life doing this. I am a medical student, and I study and work over 70 hours a time at a week and after exams, I take care of bills. I don't have much free time and at this point I am so frustrated, I'd rather spend extra time switching to another company rather than have to deal with verizon every month just to feel helpless and abused. 

 

I hope this is an isolated incidents but after repeated experiences like this, I have come to believe it is systemic. 

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Registered: ‎03-18-2013

Re: Verizon changed my plan and increased my plan during 2 year contract

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Hi syedja,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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